Refund policy

Thank you for choosing Virtual Hacking Labs, property of VHL IT Security Training B.V. (“VHL”, “we”, “our” or “us”).

By purchasing VHL products, lab access, downloads and all other contents you agree to our Refunds Policy. By agreeing to this Refund Policy, you waive the right to claim a refund. Exceptions to the refund policy only apply in cases of serious culpability on our part (long lasting downtime of days/weeks). This is also up to VHL to assess whether this is the case.

Forced refunds through Paypal, credit card chargebacks and other forms of dispute will be responded to with documentation and proof of your consent with this refund policy.

Examples of eligability for refund.
– Orders obviously placed by mistake (eg: 2 access plans instead of 1) and not processed yet.

Examples of non eligability for refund.
– You have no time to complete the course, make active use of your subscription or find out the course is not for you for any reason.
– All other reasons.

Please note that in very rare cases we can pause you membership, for more information about this consult the FAQ section.

For questions about this Refund policy contact us.